Frequently asked questions

ACCOMODATION

The official time for collecting the keys to your room is 2 p.m. However, if your room is ready before 2:00 p.m., we will gladly give you your keys in advance.

We thank you for vacating your room before 11 a.m on the day of your departure. However, you are still welcome to use the hotel facilities even after you have vacated your room. Towels will be provided and your luggage will be stored in the luggage room.

If hotel availability allows, a late check-out may be offered at an additional cost.

Only the “Suites” and “Lodges” have a bath in their bathroom, as well as a private jacuzzi on their terrace. The suites are also equipped with an outdoor shower, and the lodges have a walk-in shower in the bathroom. The “Superior” and “Deluxe” rooms are only equipped with a walk-in shower. The “Pool Lodges” have a bath and a walk-in shower in their bathroom as well as a heated swimming pool of 6m by 3m outside.

Hotel facilities, including swimming pools, are strictly reserved for hotel residents. If you want to discover the hotel on a relaxing day, and take advantage of the hotel’s facilities, we offer the “Formule Kah Zen” available Monday through Friday.

We do not offer a day formula for children.

The hotel has 3 Deluxe rooms and a Pool Lodge specially adapted for people with reduced mobility. An ergonomic toilet lift as well as an adapted shower chair can be made available in the room on request.

Most of the hotel’s public areas are wheelchair accessible, including the spa. A gallows provides access to the heated swimming pool.

The hotel also holds the “Surdité – LSF” quality label attesting to the ability of certain members of staff to provide a welcome in French sign language. Magnetic loops are also available at reception and in restaurants.

The hotel offers 8 communicating Superior Rooms for the comfort of family stays. Each Superior Room can accommodate up to 2 adults and 1 baby (0 to 3 years old). For anyone from 12 years old, the “adult” conditions apply.

Palm Hotel & Spa also offers 6 Family Suites (55 sqm). Each Family Suite offers a separate bedroom equipped with a games console and a jacuzzi on the outside veranda. Each Family Suite can accommodate up to 2 adults and 2 children (under 12).

Absolutely ! Palm Hotel & Spa has a charging station for electric cars. Charging is free when you are staying at the hotel.

Pets are not accepted at the hotel.

PRICES & OFFERS

The prices depend on the type of accommodation you want, the number of people, the period and the length of your stay. Special offers are updated regularly on the hotel’s official website to allow you to take advantage of our best rates guaranteed. To check availability, rates and special offers, we invite you to simulate a reservation by clicking directly on “Book”.

We offer a honeymoon offer for any stay of at least 5 nights.
Otherwise, regardless of the length of your stay, we invite you to mention the celebration of a special event (birthday, honeymoon, etc.) when making your reservation. When making your reservation, you can also personalize your stay with several options, such as a care at Akéa Spa, a romantic welcome or a bottle of Champagne.

A supplement of 15 € per child, per night, is applicable for the accommodation of children (3 to 11 years old).
A folding crib can be placed in the room free of charge on request for babies. (0 to 3 years old)

In addition to the hotel’s two swimming pools, a games room, table tennis, pétanque strip, pool table and a mini golf practice are also available.

It is possible to organize a babysitting service on request, at least 24 hours in advance with our concierge service at: conciergerie@palm.re.
Please note that this request is subject to the availability of the various babysitters we work with.

F&B

The hotel does not offer brunch.
If hotel availability allows it, it is possible to make a reservation for breakfast at Le Makassar restaurant, served from 6.30 am to 10 am. (€ 25 per adult, € 15 per child aged 3 to 11). You can also opt for an à la carte lunch from Kah Beach & Restaurant. In order to check availability and book if you wish, we invite you to contact our team directly on 0262 56 30 30.

Please note that a reservation at one of the hotel restaurants does not allow you to use the hotel swimming pools. If you are not staying at the hotel, only the “formule Kah Zen“, valid from Monday to Friday, allows you to use the hotel’s facilities.

The half-board formula at the Palm Hotel & Spa includes:
– Breakfast served as a buffet at Le Makassar restaurant.
– A starter, main course, dessert à la carte from Le Makassar restaurant. Supplements are applicable on certain dishes. These supplements are clearly indicated by a small star on the restaurant menu.

No, the hotel does not offer a full board formula.

In order to limit food waste, Palm Hotel & Spa no longer offers a buffet. However, we invite you to discover the “Sur Mesure” formula offered in the Live Cooking area of ​​the restaurant Le Makassar. This formula offers you a choice from a selection of meats and fish, cooked à la minute and accompanied by the sauce and sides of your choice.

Events & MICE

Absolutely ! The hotel has a space of 200m sqm, modular in 3 air-conditioned lounges as well as two restaurants. Our sales department is at your disposal by e-mail at commercial-reunion@hotels-co.fr in order to provide you with a tailor-made offer according to your expectations.