Terms and Conditions

By accepting our terms and conditions, you expressly agree to the provisions of our privacy and data protection policy.

When you make your online reservation on the official website of the PALM Hotel & Spa at www.palm.re:

  • – The PALM Hotel & Spa guarantees that the entire process undergone when booking is secured by an HTTPS URL.
  • – When booking, the creation of an account remains optional. – If you create an account when booking, we guarantee that it is secured thanks to a complex password of your choosing.
  • – The PALM Hotel & Spa provides you with a guarantee that all necessary means are used to protect the privacy of the personal data that you transmit, in compliance with the regulations in force.
  • – Your bank details are collected solely for the purpose of paying for services you have booked, and this in a secure manner. To learn more, please read our privacy policy in the section entitled “How is your data protected?”

SIRET : 48754175700026
RCS : RCS Saint Pierre, Reunion island
Forme juridique SAS
Contact Palm : hotel@palm.re

When you browse the hotel’s official website (palm.re), you can book your stay online. Here are the different steps to follow:

Step 1 – SEARCH

  • – Click on the “Reserve” button located in the main menu. Using the booking form that appears, select the dates of your stay, the number of people, and when applicable the number of children and their ages.
  • – You will then be redirected to a secure page created by our provider who is specialized in online hotel booking technology. The URL that will appear in your browser will start with: https://www.secure-hotel-booking.com
  • Then, a page listing all the rates for each room categories available on your chosen dates will be displayed. By clicking on the “i” button displayed next to the rate, you will be given further information on the proposed rate. You will then be asked to select a room category and your preferred rate by clicking on the “BOOK” button.
  • – It is also possible to book additional services by selecting them (spa treatments, dinner at the restaurant, transfers, personalized welcome gifts in your room etc.)
  • – You can leave a comment for the hotel staff and also indicate your estimated time of arrival.
  • Booking and cancellation conditions are specified.
  • You will then be asked to click on “FINALIZE MY BOOKING” to proceed to the next step.


Personal information is required to process your booking. Only information followed by an asterisk is required

  • – Title, family name, first name, country of residence, phone number, email address. All other information is optional.
  • You can create an account that will allow you to gain access to the details of your reservation at any time, and possibly to be able to modify or cancel your booking, in accordance with the general sales conditions that you accepted before confirming your reservation.
  • – To validate all the information entered and to proceed to the next step, you will have to accept our general sales conditions as well as our privacy policy by ticking the corresponding box. A link enabling you to read our conditions and policies will appear once again.
  • – You can ask to subscribe in order to receive our latest news and special campaigns, simply by ticking the corresponding box. This step is optional. To learn more about : The E-mailings related to your booking and the informations we will provide Privacy policy
  • – The last step is to provide a credit card number complete with expiry date and cryptogram to guarantee your reservation. Our ‘D-Edge’ provider uses ‘THAWTE’ technology, and you can download their SSL certificate at any time, Click here to find out more about how we secure your data, known as Sensitive Transactions.Privacy policy. he payment conditions that will be requested at this point in order to guarantee your booking online are specified in the paragraph below entitled : « Payment Conditions».
  • By clicking on ‘TERMINATE’, you confirm your booking, as well accepting the general sales conditions payment conditions.

Step 3 – SUMMARY

A summary of your booking will then appear. Please check all the details of your reservation and report any errors to the following email address : hotel(at)palm.re

You will automatically receive an email confirming your order.

Bookings made by credit card

By booking your stay directly on our official website, your debit/credit card will be used to guarantee your reservation.

You will be asked to present the bank card used for the reservation, in addition to presenting an identity document in the same name, upon arrival at the hotel. The hotel reserves the right to refuse your booking in the event that the accredited bodies do not validate your credit card number. Your card number will allow you to pay for your consumption at the end of your stay and not have to pay for each consumption at each service.

Booking and payment by transfer, check or cash

If you wish to guarantee your reservation by bank transfer, bank check or cash, we invite you to send us a pre-payment of 100% of the total amount of the reserved service, as a deposit. This payment must have reached the hotel at least 7 days before the first day of your stay, otherwise it will be cancelled.

Gifts box

If you wish to offer a gift voucher, pre-payment of 100% of the total amount of the service reserved will be requested by the hotel as a deposit.

Cancellation terms

The deposit you have paid will not be refunded. In case of cancellations made less than 48 hours before the arrival date or in the case of a no-show, the total amount of the reserved services will be charged to your credit card.

There is no right of withdrawal for leisure services on a given date.


Rates mentioned on our website include VAT.

They do not include the tourist tax which is obligatory and must be paid on the spot at the time of departure. The tourist tax is paid in full to the municipality of Palm Hotel & Spa, which has set the amount at:

€2.00 per adult per day, for a 5-star category hotel.

This tax is not applicable to minors.

Best rates guaranteed

By booking on our official website, you are guaranteed to benefit from:

  • > the best rates available
  • > booking without an intermediary and therefore without fees
  • > immediate processing of your booking
  • > direct assistance from hotel staff
  • > immediate access to our E-concierge application to assist you in preparing your stay

If you find lower rates on another online booking platform, we promise to give you a discount of 5% on our proposed rate. If this is the case, please send us an email specifying the site issuing the cheaper rate (including dates of stay) to the following address: hotel@palm.re

Rooms can only be booked at the PALM Hotel & Spa by people of legal age and capacity. By booking a room at the PALM Hotel & Spa, the Customer expressly declares that they fulfil these conditions.

The Customer undertakes to use the room allocated to him and all hotel facilities in a reasonable manner, in accordance with the regulations in force and in due respect of good civic manners and public order.

The Customer is liable to the PALM Hotel & Spa for any damage caused during his/her stay, as well as for any object or furniture belonging to the hotel which is missing at the end of his/her stay.

Should the PALM Hotel & Spa notice any damage or if an object or furniture should be missing following the Customer’s stay, the PALM Hotel & Spa will be entitled to charge the amount corresponding to the damage caused within 48 hours of the departure date from the hotel.

The PALM Hotel & Spa reminds customers that its rooms are non-smoking. Smoking in rooms represents damage to the room. The PALM Hotel & Spa will, in this case, be entitled to charge the amount corresponding to the damage caused.

In case of behaviour deemed contrary to good civic manners or public order, the PALM Hotel & Spa may demand that the Customer leaves the hotel immediately, without him/her being able to claim any refund or compensation.

The Customer agrees:

  • To use the safe in his room for all valuables and money up to or equal to €2,000 or, if not, to deposit them in the hotel’s main safe, given that the total accumulated value of the objects stored in the customer’s room safe must not exceed €2,000;
  • To place in the hotel’s main safe (which is open from 9am to 6pm), valuables and sums of money worth more than €2,000, and also his/her valuables which exceed the maximum cumulative total value of €2,000 for items placed in the customer’s room safe;;

Any breach of these obligations will be considered gross negligence on the part of the client.

The hoteliers are liable in the event of theft in their establishments. Nonetheless, this liability can be reduced if there was a negligence from the customer.

The Customer is informed that, compliant with legal and / or regulatory provisions, he/she may be required to fill out a police form upon arrival at the hotel and present a valid identity document.


The room is available from 2:00 p.m. on the day of your arrival and must be vacated before 11:00 a.m. on the day of your departure. The hotel reserves the right to charge an additional night for any late departure on the day of departure.

Early arrival – Late departure: subject to availability, the Customer can request access to their room before 2:00 p.m. on the day of their arrival or to keep their room after 11:00 a.m. and until 4:00 p.m. on the day of their departure. This service must be purchased on site from the hotel teams upon payment of an additional fee and is subject to availability.


Only service animals are allowed at the Palm Hotel & Spa.

This hotel guarantees the consumer effective and free recourse to a consumer mediation system (art. L.612-1 of the Consumer Code).

After contacting the Hotel Manager and in the absence of a satisfactory response within 1 month, the customer can contact the Tourism and Travel Mediator, whose contact details appear below:

Adresse postale : Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17
Website: www.mtv.travel

Commercial prospecting
Consumers who do not wish to be the subject of commercial prospecting by phone can register free of charge on a list opposing telephone canvassing (article L.223-3 of the Consumer Code).
More informations: https://www.bloctel.gouv.fr